Velvet Frog Hat Creative Costuming

Fast Shipping with Professional Packaging

Our long-standing partnership with UPS FedEx DHL and other global carriers allows us to offer a range of shipping services. Our warehouse staff is highly trained and will pack the items according to our exact and precise specifications. Your items will undergo a thorough inspection and be securely secured prior to being delivered. Each day, we ship to thousands of customers in multiple countries. The fact that we're determined to become the largest online retailer in the world is clear. The warehouses and centers for distribution are located in Europe, as well as the USA.

Note: Orders with more than one product will be assigned a distinct processing time based on the individual product.

Before shipping, all ordered items will be thoroughly inspected. Most orders today are shipped in 48 hours. It is expected that delivery will take between 3 and seven days.

Returns

The inventory is constantly changing and we cannot control it completely due to the fact that several parties are involved, which includes our factory and warehouse. The stock can change at any moment. It is possible that you will not receive your order once it's been placed.

The policy is for 30 days. If you haven't received your item within the 30 days period, we're not able to provide a refund or an exchange.

You can only return an item if it is unused and still in the same condition as the day you received it. The item must be in the original packaging.